Terms & Conditions
This web site is owned and operated by Boltons Bottle Gas Ltd, we are dedicated to your total product satisfaction. If you need to contact us, please email us using the link on the contact page or use the details below.
Our Contact details:
Boltons Bottle Gas Ltd
Waterloo Industrial Estate
Company Registration No: 06361814
Making A Purchase
We accept Mastercard, Maestro, Visa, American Express, JCB, through our secure payment gateway supplier Worldpay.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We will endeavour to deliver your products within 3-5 days of receipt of order. Using our shipping partners, Yodel, Interlink, Royal Mail or via courier/Pallet.
CARRIAGE is paid on all orders unless otherwise stated.
You must inform us within 2 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security
We do not store any card details on our site, all credit card information is handled by our secure payment gateway partner Worldpay. When entering your card details you are entering them on the Worldpay website and once completed you be re directed back to BoltonsBottleGas.co.uk.
We DO NOT store customers credit cards details.
Boltons Bottle Gas Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 30 working days for a full refund, including the cost of delivery. Where a customer has paid additional carriage to receive their goods within 24 or 48 hours, this additional carriage will not be refunded. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
FAULTY GOODS should be returned by the buyer to Boltons Bottle Gas Ltd, at the buyers own expense, within 7 days of delivery. Such goods will not form the basis of any claim for work done or for any loss, damage or expense whatsoever arising directly or indirectly from such a claim. Goods must be accepted by Boltons Bottle Gas Ltd as defective. Boltons Bottle Gas Ltd reserves the option to repair goods, or to replace them with goods similar to those ordered. Where goods have a manufacturing fault the item must be labelled detailing the nature of the fault. This information is required by the manufacturers in order to credit Boltons Bottle Gas Ltd.